Refund & Cancellation Policy

Orders may be cancelled without penalty prior to commercial invoice generation and carton sealing at our warehouse.

Once goods have been invoiced, e-Way bills generated, and loaded onto carrier transport vehicles, orders cannot be cancelled.

In standard B2B pharmaceutical practice, verified transit losses, short shipments, or approved returns are reimbursed via a formal Credit Note issued within 3 business days of verification.

The Credit Note amount can be fully adjusted against subsequent product orders or invoice balance dues.

Where a distributor does not maintain an ongoing balance account and direct refund is approved by management, funds are remitted via NEFT / RTGS to the verified registered bank account of the firm.

Electronic bank settlements typically reflect within 7 to 10 business days following return stock receipt and physical quality inspection.

For questions concerning credit notes or invoice adjustments, please contact our Accounts Department at [email protected] or +91 98253 24786.