Shipping & Dispatch Policy

Confirmed pharmaceutical orders with verified payment clearance and stock allocation are dispatched within 24 to 48 business hours from our central warehouse in Sidhpur, Gujarat.

Custom third-party contract manufacturing batches are scheduled according to mutual manufacturing timeline agreements (typically 30-40 days for initial batches and 25-30 days for repeat orders).

We partner with accredited national road express, air cargo, and container transport carriers including TCI Express, V-Trans, DTDC, Safechem Logistics, and Shree Maruti Courier.

Distributors may specify preferred regional transport carriers provided the carrier maintains an operational booking office at Sidhpur, Gujarat.

Unless expressly stated otherwise in writing, PCD franchise orders are dispatched on a "To-Pay" freight basis or freight-paid with actual transport charges appended to the invoice.

Road transit times range from 3 to 7 working days depending on destination distance and state border checkpoints.

Temperature-sensitive formulations (e.g., specific liquid injectables and probiotics) are packed in insulated thermocol packaging with calibrated gel ice packs to preserve pharmacological stability during transit.

Upon dispatch, the Lorry Receipt (LR / Bilty) number and carrier tracking docket are immediately communicated via SMS and WhatsApp to facilitate real-time tracking on our portal.

In the rare event of transit delay or route obstruction, partners can coordinate with our dispatch desk at +91 98253 24786.